At p9gam, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the p9gam platform, why we collect it, how we store and protect it, who we share it with, and the rights you hold over your own information. We believe in complete transparency — no hidden data practices, no selling your information to third parties.
Six core privacy principles that guide how p9gam handles every piece of data entrusted to us by Pakistani players.
All personal data held by p9gam is stored on encrypted servers protected by industry-standard security protocols, including TLS 1.3 in transit and AES-256 at rest. Your CNIC details, financial records, and account credentials are never stored in plain text.
p9gam does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours. We share it only with regulated service providers who are contractually obligated to protect it to the same standard we apply internally.
p9gam collects only the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with our licensing obligations. We do not collect data speculatively or for purposes that are not clearly defined in this Privacy Policy.
You have the right to access, correct, export, restrict, and in some cases erase the personal data p9gam holds about you. We honour these rights promptly and without creating unnecessary barriers. Data subject requests are responded to within 30 days.
All payment data — including JazzCash wallet details, EasyPaisa numbers, bank account references, and card information — is handled through PCI-DSS compliant payment processors. p9gam never stores full card numbers or CVV codes on its own systems.
In the unlikely event of a data security incident that affects your personal information, p9gam commits to notifying affected players within 72 hours of becoming aware of the breach, providing clear information about what happened and the steps being taken to address it.
This Privacy Policy ("Policy") describes how p9gam ("the Company", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the p9gam platform available at p9gam.net and any associated mobile-accessible interfaces (collectively, "the Platform").
By creating a p9gam account, accessing the Platform, or otherwise using any p9gam service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not register an account or use the Platform.
This Policy should be read alongside p9gam's Terms & Conditions and Responsible Gaming Policy, both of which form part of the complete agreement between you and p9gam.
p9gam is the data controller responsible for the personal data collected through the Platform. As data controller, p9gam determines the purposes for which and the means by which personal data is processed. p9gam operates under an international online gaming licence, and all data processing activities are conducted in accordance with the data protection requirements of the applicable licensing jurisdiction.
For all data protection queries, subject access requests, or complaints, you may contact p9gam's data protection team using the contact details set out in Section 15 of this Policy.
p9gam collects personal data in the following categories:
p9gam collects personal data through the following methods:
p9gam processes your personal data for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contract performance |
| Age and identity verification (KYC) | Identity, documents, selfie | Legal obligation |
| Payment processing (deposits & withdrawals) | Financial data, identity | Contract performance |
| Anti-money laundering (AML) compliance | Financial, identity, transaction history | Legal obligation |
| Fraud prevention and platform security | Technical, identity, financial | Legitimate interests |
| Customer support and dispute resolution | Account, contact, gaming data | Contract performance |
| Responsible gaming management | Gaming data, responsible gaming settings | Legal obligation / legitimate interests |
| Personalised gaming experience | Gaming, usage data | Legitimate interests |
| Marketing communications (where consented) | Contact, gaming preferences | Consent |
| Platform analytics and improvement | Technical, usage data | Legitimate interests |
p9gam processes personal data on the following legal grounds:
p9gam does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
p9gam's servers and third-party service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, p9gam ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required in the originating jurisdiction. These safeguards include contractual clauses in all data processing agreements with overseas providers and use of service providers located in jurisdictions with recognised adequate data protection frameworks.
By registering a p9gam account and using the Platform from Pakistan, you consent to the transfer of your personal data to other jurisdictions for the purposes described in this Policy, subject always to the protections described above.
p9gam retains personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.
Cookies are small text files placed on your device when you visit a website. p9gam uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate the Platform, maintain your login session, prevent fraud, and analyse usage patterns.
You can manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly and may make it impossible to log in or conduct financial transactions. p9gam's cookie consent tool (displayed on your first visit) allows you to set your preferences for non-essential cookies at any time.
Depending on applicable law, you may hold some or all of the following rights in relation to the personal data p9gam holds about you. p9gam will respond to all valid data subject requests within 30 calendar days.
Request a copy of all personal data p9gam holds about you, including how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held on your p9gam account.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations that may prevent full erasure.
Request that processing of your data be restricted while a rectification or objection request is being assessed.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing at any time.
To exercise any of the above rights, contact p9gam's data protection team at [email protected] with the subject line "Data Subject Request". We may require identity verification before processing your request to ensure we do not disclose your data to an unauthorised party.
The p9gam Platform is strictly for individuals aged 21 years and above. p9gam does not knowingly collect, process, or retain personal data from any person under the age of 21. If p9gam becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, the data will be securely deleted to the extent permitted by applicable law, and the matter will be escalated in accordance with our child protection obligations.
If you believe that a person under 21 has registered a p9gam account or provided personal data to p9gam, please contact [email protected] immediately.
p9gam implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No security system is impenetrable. In the event of a breach affecting your personal data, p9gam will notify you within 72 hours of becoming aware of the incident, as described in our commitment in Section 1 of this Policy.
p9gam reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or our business operations. When material changes are made, we will notify registered players via the email address on their account and/or via a prominent notice on the Platform, with a minimum of 7 days' notice before the changes take effect.
The "Last updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how p9gam is protecting your personal data. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.
For all privacy-related queries, data subject requests, or concerns about how p9gam handles your personal data, please contact our data protection team:
If you are not satisfied with how p9gam has handled your personal data or a data subject request, you may escalate your complaint to the data protection supervisory authority in the jurisdiction in which p9gam holds its gaming licence. Details of the applicable supervisory authority are available upon request from p9gam's support team.
Now that you know exactly how p9gam protects your data, enjoy Pakistan's most trusted online casino and sportsbook — fully encrypted, PKR-native, and built for players who value both security and great gaming.
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